Policies & FAQ's

ORDERS: All orders are handmade and shipped in the order received. Rush orders are not available. We appreciate your understanding.

STAMPING

We utilize a metal stamp set to personalize your fans. Stamping is complimentary, with a limit of 5 alphanumeric characters per fan. Please be aware that we are unable to include any symbols. Any stamp requests exceeding 5 characters will either be adjusted by us to fit the available space, or denied, resulting in the fans not being stamped.

RETURN AND EXCHANGE POLICY
We know it can be difficult to determine which option is right for each individual without trying them first hand and we want you to be happy with your new props. We will gladly accept an exchange within 14 days after delivery. Items must be shipped back to us within 7 days after contacting us. The wicks MUST be in *brand new* condition (no dirt or stains) for us to accept the exchange.
Please contact us via Facebook or at forgedfans@gmail.com to make arrangements.
Customer is responsible for all shipping charges.
Always save your box!
Exchanges will be subject to the same wait as new orders. We fill all orders in the order received.
If your product exchange is stamped, a $25 removal fee will be applied.
All sales are final and returns are not accepted.

**Failure to communicate and abandoned packages: In the event that your package is returned to us for any reason, and we are unable to contact you or have received no communication from you for 30 days, we reserve the right to refund your order.

Exchanges left for more than 30 days (if not refunded) will be subject to a $7 holding fee.

OUR WARRANTY
All of our steel products come with a complementary lifetime warranty. (Excludes wicks.)
This warranty covers the entire metal frame. If your prop requires service, please contact us via e-mail at forgedfans@gmail.com to make arrangements.
Save your box!
Customer is responsible for all shipping charges.
*Warranty void if frame repairs are performed by anyone other than Forged Creations. *Making alterations to the frames by removing the spikes or any other parts is prohibited, and will void your warranty.*

Click here to learn more about our warranty, and to schedule a service.

Shipping

All items are shipped priority USPS with tracking and insurance (for lost or damaged packages. Does not cover packages marked as delivered.)

**If we have evidence (delivery confirmation) that your product was delivered by USPS® to your requested shipping address, then Forged Creations will not be held responsible for any theft and/or damage taking place once the package is left on your property.

If you would like to request signature confirmation, please contact us and we would be more than happy to add that to your order free of charge.

We are currently not accepting international order with the exception of Canada and Mexico.

We ask that international customers please be patient with orders coming overseas as many countries are still experiencing heavy delays sorting packages. It is not uncommon for packages to take up to 4 months to arrive. Packages are also not being scanned appropriately, so please be patient.

We'd also like to remind everyone that some countries may require substantial import taxes to release your package from customs. Forged Creations is NOT responsible for any tax/customs charges.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays that are out of our control.

Should your package come up missing or lost, your order will remain as pending until we hear a final word from the shipper. This includes any claims we make on your behalf for your missing/lost package.

Purchaser is responsible for providing the correct shipping address. If an error has been made, purchaser is responsible for any re-routing fees or extra shipping costs that may occur from said error.

FAQ'S

I am a beginner. What fan is best for me?

We believe there's no such thing as a "beginner fan." The choice depends on the spinning style you're aiming for. Our fans are crafted for technical spinning and are suitable for both beginners and advanced spinners. Compact and lightweight, they enable effortless dancing and free movement without causing fatigue.

1.5, 1.75, or 2" rings?
1.5" spinning rings allow for 2 fingers in and 2 fingers out. Usually the ring and middle finger will be used for spinning and the pinky and pointer will be used for controlling the fan.
1.75" spinning ring will allow users with slender fingers to use 3 fingers comfortably or those with larger fingers 2 fingers in and 2 out.
2" spinning ring is usually for those who have larger fingers to accommodate, 2 fingers in and 2 out with a bit of extra room. However, some spinners like to use 3 fingers in and 1 out with a bit of extra room.

All ring sizes can accomplish the same movements. It really comes down to personal preference.

What are the differences between the flat grip and the Doodlegrip™?
On our Doodlegrip™ fan line, the rounded handle with flat sides encourages fluent transitions through different hand grips, and allows ultimate control throughout the transition from one point to another.
Our Flat Grip fan line, the flat surface of the grip offers quick, clean stops at right angles in relation to the spinners arms.
Both fans can achieve the same results. Again, it comes down to personal preference.

I have rust on my fans. What do I do?
Our products are made from high quality cold rolled steel which, can rust if exposed to humid air or moisture. If you find your grips a bit rusty, grab a scotchbrite pad and buff the rust away. Coat exposed metal with coconut oil or food grade mineral oil (do not use veg, olive or any other comparable cooking oils) to protect and prevent future rusting. You can use a rag and lightly saturate with oil to use on your grips. Keep this rag in a ziplock bag with your props for a quick and easy way to oil your grips.

Do you make custom fans?
We have designed all of our fire fans with the utmost attention payed to balance, weight reduction, and durability. We very rarely deviate from our thoroughly tested line of fans, which we consider ideal. It's very important to us that our potential customers understand that it's not that we don't want to make you happy, but rather that we feel confident that our fans the way they are... will do just that.

What is the burn time for fire fans?

Burn time depends on humidity conditions, wick size, and fuel type.

1.5" wicks have an average burn time of 3-4 mins

1" wicks have an average burn time of 3 mins